diy22's Privacy Policy
Your personal information matters greatly to us. Read this policy to learn how we collect, store, and keep your information secure.
Introduction & Scope
diy22 is a safe and reliable online entertainment platform for players in Bangladesh. We believe that protecting your personal information is a fundamental right. This privacy policy clearly describes what types of information we collect, why we collect it, how we use it, and how your information is kept secure.
Before reading this policy, know that we never sell your information to third parties. Our sole goal is to provide you with a smooth, safe, and enjoyable service.
This policy may be updated at any time. When changes are made, a new date will be noted on this page.
| Data Type | Purpose of Collection | Retention Period |
|---|---|---|
| Name, email, mobile number | Account verification & communication | For the duration the account is active |
| Transaction information | Financial security & fraud prevention | As required by law |
| Device & browser data | Security assurance | For a limited period |
| Cookies & usage patterns | Service quality improvement | Variable by session |
What Information We Collect
1.1 Information You Provide Directly
When you register with diy22 or use our services, we may collect the following information:
- Full name and username
- Email address and mobile phone number
- Date of birth (for age verification — for users aged 21 and above only)
- Payment-related information — such as your bKash, Nagad, Rocket, or Upay number
- The content of your communications with our support team
We never store your full payment PIN or password.
1.2 Automatically Collected Information
When you use our platform, certain information is automatically collected through technical means:
- IP address and device type (smartphone, tablet, computer)
- Browser version and operating system
- Login and logout times on the platform (Bangladesh Standard Time — BST)
- Which pages you visited and how long you stayed
- Game play history and betting activity (for account security purposes)
1.3 Cookies & Similar Technologies
diy22 uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that make your next visit easier. We primarily use three types of cookies:
- Essential cookies: To maintain your login state and ensure security.
- Functional cookies: To remember your preferences and language settings.
- Analytics cookies: To improve the quality of the platform's services.
You can disable cookies at any time from your browser settings, though this may limit the functionality of some services.
How We Use Your Information
2.1 Service Delivery & Operations
We use your information to operate diy22's core services, which include:
- Creating, verifying, and managing your account
- Processing financial transactions (deposits and withdrawals)
- Running gaming and betting activities
- Providing bonuses, rewards, and promotional offers
- Ensuring customer support services (24/7 live chat and email)
2.2 Security & Fraud Prevention
We use information to keep your account and financial transactions secure:
- Detecting unauthorized access and suspicious activity
- Preventing multiple accounts or fraud
- Keeping data transfers secure through SSL encryption
- Meeting legal and regulatory obligations
2.3 Communication & Notifications
We use information to communicate with you, which includes:
- Sending important account-related notifications
- Sending transaction confirmation messages
- Informing you of changes to service terms or the privacy policy
- Sharing promotional information with your permission
You can opt out of promotional communications at any time by emailing [email protected].
2.4 Service Quality Improvement
By analyzing your usage patterns, we improve the diy22 platform — by adding new game categories, simplifying the interface, and increasing loading speeds. This analysis is kept at an entirely aggregated (non-personal) level where possible.
Data Sharing & Disclosure Policy
3.1 Service Provider Partners
We may share necessary information with trusted service providers in limited circumstances, such as:
- Payment processing partners (bKash, Nagad, Rocket, Upay) — to complete transactions
- Technical infrastructure providers — to keep the platform running
- Identity verification services — to prevent fraud
All such partners operate under strict confidentiality agreements and may only use information for specified purposes.
3.2 Legal Obligations
We may be required to disclose information in the following circumstances:
- To comply with a valid court order or government directive
- To assist in investigations of money laundering or serious financial crimes
- In urgent situations to protect the safety of another user
In such circumstances, we provide only the minimum necessary information and notify you within the bounds of the law where possible.
3.3 Business Transfers
If a significant change occurs in diy22's business operations (such as a merger or acquisition), appropriate notice will be given before any transfer of user data, and this privacy policy will continue to apply.
Technical Data Protection Measures
4.1 Encryption & Security Technology
diy22 uses industry-standard technology to protect your information:
- SSL/TLS Encryption: All data transfers between the website and your device are encrypted.
- Password Hashing: Your password is never stored directly — it is kept only through one-way encryption.
- Firewall & Intrusion Detection: Our servers operate within multiple layers of security protection.
- Regular Security Reviews: Regular security audits are conducted to identify vulnerabilities.
4.2 Access Controls
Access to your personal information is strictly controlled. Only authorized staff can access limited information as needed. All our staff commit to upholding the privacy policy and receive regular training.
4.3 Response to Data Breaches
If a data security breach occurs, we take prompt action:
- Investigating the incident and identifying the source
- Notifying affected users as quickly as possible
- Taking immediate technical steps to minimize harm
- Improving systems to prevent recurrence in the future
Your Rights & Choices
5.1 Right to Access & Correct Information
As a diy22 user, you have the following rights:
- Access: The right to know what information we hold about you.
- Correction: The right to request that incorrect or outdated information be updated.
- Deletion: The right to request that your information be deleted under certain conditions.
- Processing Restriction: The right to request that use of your information for certain purposes be limited.
- Portability: The right to receive a copy of your information in a structured format.
To exercise these rights, contact us at [email protected]. We will respond to your request within a reasonable time.
5.2 Opting Out of Marketing Communications
You can stop promotional emails or notifications at any time:
- By using the "Unsubscribe" link at the bottom of the email
- By emailing [email protected] directly
- By letting our support team know via live chat
Please note, however, that essential account-related notifications (such as transaction confirmations) cannot be turned off, as they are necessary for your protection.
5.3 Information After Account Closure
If you wish to close your diy22 account, please contact the support team. Even after account closure, certain information (particularly financial transaction records) may be retained for a defined period due to legal and regulatory obligations. This retention is solely for the purpose of meeting lawful obligations.
Minor's Data Protection
If a person registers using a false age and this comes to our attention, we will immediately close that account and delete any collected information. If you believe a minor is using our platform, please notify us at [email protected].
Data Retention Period
We retain your personal information only for as long as necessary:
- Active Account Data: For as long as the account remains active.
- Financial Transaction Records: For as long as required within legal limits.
- Support Messages: For a limited time after the issue is resolved.
- Analytics Data: Generally kept in anonymized form and reviewed regularly.
Once the retention period ends, data is securely and irreversibly deleted or anonymized.
International Data Transfers
diy22 primarily serves users in Bangladesh. For technical reasons, data may in some cases be processed on servers in other countries. In such cases, we ensure that equivalent protections to this privacy policy are in place at the destination country or organization. We never transfer data to any country that lacks adequate data protection laws.
Policy Changes & Updates
diy22 may update this privacy policy from time to time. For any significant changes, we will notify you in the following ways:
- By updating the "Last Updated" date on this page
- By sending a notification to your registered email address (for significant changes)
- Via a notification when you log in to the platform
Continued use of the platform after any changes will be considered your agreement to the updated policy.
We advise you to review this page regularly, especially before using your account.
Contact Us
If you have any questions, concerns, or complaints about this privacy policy, please contact us:
- Email: [email protected]
- 24/7 Live Chat Support (Bengali & English)
Our privacy team is committed to responding to your inquiries appropriately within working hours.
Our commitment to keeping your data safe
If you have any questions, our support team is always here for you.